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Site Timing Out and Logging Out

March 1, 2024 at 10:45 AM EST

Fulfillment Custom Admin

Resolved after 5h 25m March 1, 2024 at 4:10 PM EST

Resolved

All server migrations and maintenance have been completed. The site should now be stable and users should no longer be experiencing timeouts or being logged out and all duplicate fulfillment line items have been resolved.

(17:10 EST — Mar 1)

Update

We seem to have pushed multiples of line items to fulfillment.

(16:25 EST — Mar 1)

Resolved

The site should now be stable and users should no longer be experiencing timeouts or being logged out.

(16:10 EST — Mar 1)

Update

There will be one more timeout/logout as we finalize the server migrations and stabilizing the site.

(16:00 EST — Mar 1)

Update

Due to server migrations and maintenance, we are experiencing some issues with the site timing out and logging out users.

These have likely impacted access to the site since 10:00 AM EST.

We are working to stabilize the site and will provide updates as we have them.

(15:00 EST — Mar 1)

Investigating

Reports of issues with the site timing out and logging out.

(14:45 EST — Mar 1)